profileplus online
ProfilePLUSOnline (PPO) is a unique enhancement to the proven FIREFLY Automatic Meter Reading System. PPO makes usage profiles for every meter web-accessible and does so via walk-by/mobile collection platforms.
A New Customer Service Tool
ProfilePLUS Online enables quicker resolution to billing disputes. By putting the customer’s usage profile only a mouse-click away, disputes can be settled on the first call. Re-reads and repeat calls can be virtually eliminated.
Quick, Simple & Effective
To access, users log onto the secure web portal and click on the customer address. ProfilePLUS Online instantly creates and displays a graph of the customer’s consumption. The “Share Online” button generates a URL and password enabling simultaneous customer viewing and interactive explanation. ProfilePLUS Online graphs clearly illustrate such common issues as abnormally high consumption, leaks and watering violations in a way that is both intuitive and highly visual. PPO greatly simplifies your dispute resolution process.
Simply put, ProfilePLUS Online and the FIREFLY System deliver more value from a walk-by/mobile collection platform than any other AMR solution!
- View usage profile for any meter
- Settle billing disputes on the first call
- Reduce dispute call volume and meter revisits
- Share data online with customers
- Operate with total data privacy and security
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