Datamatic Announces Shipment
of
Enhanced FIREFLY AMR Units
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PLANO,
Texas – May 3, 2007 – Officials from Datamatic
Ltd. announced the first shipments of FIREFLY Meter
Interface Units supporting the new ProfilePLUS
Online™ capability. ProfilePLUS Online streamlines
billing dispute resolution by making customer usage
profiles available over the Internet and can do so using
handheld, mobile and fixed-base data collection platforms.
Datamatic has been a leading supplier of enterprise
meter reading solutions since 1980.
Datamatic Senior Vice President,
Andy Kercher said “ProfilePLUS Online builds even
greater value into the FIREFLY AMR platform. Usage disputes
can be expensive to settle. There can be hours spent
to research, re-read the meter and re-contact the customer;
not to mention usage credits that are often given away.
With ProfilePLUS Online, these issues can now be resolved
on the first call with real data. We are excited that
we can now deliver this innovative customer service
tool to FIREFLY AMR customers.”
Information generated by ProfilePLUS
Online shows such common issues as high usage, leak
conditions, and watering violations in a way that is
both intuitive and highly visual. Utility representatives
can even choose to “share” data and explain
usage patterns to the customer while they simultaneously
view online.
Kercher concluded, “The bottom
line is that ProfilePLUS Online will save utilities
money and help them serve their customers better.”
Utilities interested in ProfilePLUS
Online should contact Datamatic at (972) 234-5000.
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