ProfilePLUS
Applications - Gas 
It's all
about the data. Being able to show customers detailed
usage profiles reinforces a utility's credibility,
something
especially important when working through billing
disputes. For example, the additional gas used during
a brief
cold
snap can easily be forgotten. When ProfilePLUS data
is put alongside average temperature readings over
the same
time period, "High Bill" mysteries, along
with the attendant complaints, often disappear.
ProfilePLUS data can be used
to identify undersized meters and reclaim the revenue
lost due to the unbilled usage they allow. The second
graph at right shows usage with near-perfect consistency,
an
unusual
condition
which
often indicates a meter being pushed beyond what it
can accurately
register. It measures
up to its maximum flow rate and no more. This customer’s
new pool heater had increased their consumption far
beyond the capacity of the installed AC175™ meter.
The AC175 was replaced with a much larger AC415™ and
registered usage increased more than 30%!
The importance of excellent
Customer Service cannot be overemphasized. Competition
in all sectors of the economy continues to push customer
expectations ever-higher. Innovative applications
of technology are an indispensable part of helping
utilities
meet and exceed these new standards. ProfilePLUS
can be just the tool for giving this new level of service.
Charge a nominal fee or include as a new "value-add".
However it is implemented, customers will get a greater
sense of value for their money. ProfilePLUS graphs
can be emailed, faxed or posted to a secure portion
of the
utility website for customer viewing.
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